Call Transfer

A call transfer is a telecommunications process that allows a person to move an ongoing telephone call to another telephone or attendant console, use a shift button or flash switchhook and dialling the location necessary.

The moved call is either promoted or not reported. If the transferred call is announced it will inform the requested party/extension of the imminent move. Normally this is achieved by having the caller on hold and dialling the requested party/extension; they will then be informed and forwarded to them should they want to answer the call.

Certain terminology widely used for an confirmed transition are “attended” transfer, “consult” transfer, “full-consult,” “supervised” and “call.”

How Do Call Transfers Benefit A Business?

Your company’s telephone system is one of the primary ways of communicating with customers, and it is also the most important part of your business. Such technologies greatly help construction firms, utility firms or other businesses with a distributed workforce. 

Call transfers offer an easy, trouble-free means of applying broad knowledge to a client’s problem, creating greater flexibility with staff communication and improving productivity. 

For example, if you lost or damaged your phones, if they were stolen or not working, or If you need to forward a call to another number, call forwarding works for you. In the case of a stolen, lost, damaged or malfunctioning phone, the call will be switched off when it is in your hands, even when it is working.

If the phone number is so important and there is no answer, your phone will set the number so that the answer is “yes” or “no” to prevent missed calls.

Based on the extension chosen by the caller, the company forwards the call to the appropriate person or department. The customer receives an IVR, which informs him about various options, which are then dialled into the endings of the desired department, or he calls the hotline.

Also, a call diversion calls a series of numbers until they receive a response, and if you decide to transfer the call to a second number, you can change the greeting by instructing the caller to dial another number.

What Are the Types of Call Transfer?

An important form of communication for employees is to have employees remotely at several locations. The company phone system is one of the most important ways customers communicate with you, and it is also an important part of your customer base.

If you work for a global company, one of the most important aspects of your corporate phone system can be to forward a call with an extension to your mobile phone. If it is a small operation involving only a few people, call forwarding is a simple operation. 

Call Forwarding

Call forwarding or call forwarding is a telephony function of the telephone exchange system that forwards a call to a destination that may, for example, be located where the desired caller is available. 

Call forwarding is a type of call transfer that forwards calls to a number when your phone is busy ringing. For example, if you are already on the phone, other incoming calls will be forwarded to your number as soon as you hear the occupied signal. Some phone providers allow you to set the number of bells per second for calls that are also forwarded.

Call forwarding allows you to forward incoming calls to any phone number. You can choose whether to send the call to your in-house phone, mobile phone or softphone or to one of the other devices. Use the shortcode list or enter the number to transfer a running call from one device to another.

If you want the call to be forwarded, you can briefly press “Yes” or “No” at the top right of the screen until the phone rings.

To cancel call forwarding on Android, simply go back to the same setting and click the deactivation option when selecting the forwarded number. If you choose one of the options listed, set the forwarding number to “Yes” or “No” and press the Pound button. Wait for a response indicating that the forwarded call has been deactivated and then press “OK” again.

Cold Transfer

A cold transfer is when the automatic software captures a potential customer and transfers it directly to a customer service representative. A cordial transfer was when a representative referred you to another representative after you tried to call or be a former customer.

Blind Transmission

Blind transmission is called a call that transfers the call to another phone without knowing who is available to answer the phone. An example of blind transfers would be to transfer a caller to a telephone number that you know will go to the answering machine of the caller if he does not answer. VOIP services also offer the possibility to call back if the blind transfer is not accepted.

Semi-accompanied Transfer

A semi-accompanied transfer is a transfer in which only one person participates. This type of transmission can be managed by tapping into one of the most advanced telecommunications technologies available, such as telephony or teleconferencing.

The person answering the call must check whether the other party is available to answer the call. The call is no longer audible than the original extension, so the person who received it must specify the phone number of the caller and the number of other people in the room. When the new numbers ring, it is passed on to the next person on the line, even if it is a different number.

If you know, you can tell the caller that the person is unavailable, or ask them if they want to be sent to their answering machine. One of the most popular types of transmission used by companies is an accompanying transfer, as it allows you to ask a person the reason for the call before you make a transfer.

Semi-accompanied Transfer

Call Transmission

A call transmission service can be defined as a call that is usually forwarded to an extension user while the caller receives help from an expert. You can either decide to shift your call by informing the person at the end of the line (caller) about the blind transfer, or you can give them all the necessary details from your caller during the warm-up transfer.

A call transmission enables a user to transfer an existing telephone conversation to a telephone operator’s console via a transmission button, stick or flash, using the transmission buttons on the switch terminals or selecting the desired location. Once the call is active, it is in the hands of the telephone operator, not the telephone provider or any other person or service provider.

As soon as the transfer call is announced, the desired party or extension will be informed of the impending transfer. This can be done by placing the caller on hold, dialling his extension and then being notified. 

If the person answers, specifies the reason for the call, hangs up and presses the TRANSFER key to make a call transfer, or if they decide to accept it, it is transferred to another caller. The caller is then notified and if he decides to accept the calls, they are forwarded.

Participating Transfer

Participating transfers are perfect because information about a customer complaint about the call being made can be relayed to the company’s technical team members.

Good customer service underscores the fact that the caller does not need to repeat information already submitted. 

Warm transfer

Also known as a live or hot transfer, a warm transfer can be done in the call centre room. The call centre operator reaches across to the call receiver before transferring the call to them.  

This may also be a three-way conversation before the call centre operator drops off. A typical form of warm transition is where a receptionist or automated receptionist makes a request to the company and notifies the group,  attempting to contact who the person is and the purpose of the call.

Tepid Transmission

A tepid transmission involves the use of an on-call transmission in which the number is dialled and the caller is transferred to a second, non-conference telephone number. This is an off-line call or “conference call” transmission – in this case, a call from a person in another country to the number or telephone number of the person called.

This includes dialling a number by the call centre operator and forwarding the caller to the number that is calling without conferencing or communicating to a third person. Tepid transfer typically occurs where a switch is made to a number, where in some way the queue control has been applied (multiple lines or search classes, IVR, voicemail, backup services, etc.).

Cold Transfer

In fact, this switch is not a transition, but a pass-on of information for the caller to call a similar number after they hang up the current call. 

However, there are situations in which a cold switch is performed by contacting the requested number on behalf of the caller. Once connected, the call centre operator then leaves the communication between the original caller and the recipient, without any form of interference. 

Advisory Transfer

An advisory transfer call allows you to talk to the person you want to transfer a call to before you make the call. In some situations, for example, you want the other party to evaluate the situation that the caller wants to resolve so that they can better help the incoming caller. A direct transfer can be useful if a caller calls the wrong person or needs to speak to someone next to you. And they don’t want to be made to call again.

The third option is if the caller is connected to the target person of the caller and stays on the line to give an introduction. Caller ID information indicates that a call should be forwarded to an extension, but not vice versa.

You do not have to answer the call, but check if the target person is available and wants to answer your call. Once a call has been answered, it must be transferred to the number you entered on the keyboard of your phone. The call will ring for a short time before going to voicemail if you do not take it and will be logged as a missed call for the next 24 hours.

Contact Us at BTelecommunications

Doing business today requires access to a wide range of mobile communication technology and apps, such as the Call Transfer functionality, which allow for greater flexibility, speed, and productivity. 

At BTelecommunications UK, you can access a variety of modern and stylish business phone systems with call transfer functionality and other advanced features.

FAQ

Not always. An unannounced transfer is transmitted without notifying the desired party/extension of the impending call. This is automatically moved to their line by a “switch” key on the operator’s phone or by keying in a digit string that provides the same functionality.

Call forwarding works by transferring a call from your home or office to your mobile phone and vice versa. You can also transfer calls between fixed and mobile numbers, even if they are the same, as long as you are able to transfer the call between home and office numbers on your phone.

The forwarded call is called to remind the customer who is using the forwarded call that the call is being forwarded to another number, such as a home or office number or a mobile phone number.

One of the biggest advantages of call forwarding is that key personnel are also available outside the office. If you have remote employees at multiple locations, this is an important form of communication for your employees. You can forward office calls to employees’ mobile phones or home and vice versa.

You need to make sure that calls do not interrupt in certain areas of the office, and you need a good Wi-Fi connection to your office to ensure that your calls are not dropped in a specific area of your office.

With a mobile application, your mobile phone can include all the aforementioned features of the business telephone system. No matter where you are called, it looks like you’ve been called on your desk phone. This could be storing your work colleagues or providing all the features of your desktop phone through a mobile phone application.