Mobile Devices

Mobile devices are small enough for carrying and working while on the go. They usually have a flatscreen LCD or OLED display, offering a touch screen interface with digital buttons and keyboard or physical buttons along with a physical keyboard. These devices access the internet and connect to other devices, such as car entertainment systems or headsets, through Bluetooth, Wi-Fi, cellular networks or near-field communication (NFC). Global Positioning System (GPS), integrated cameras, the ability to place and accept voice and video phone calls, video games, etc are some features they possess. Usually, power is provided through a lithium battery. 

 

Importantly too, modern mobile devices can run operating systems that allow installation and running of third-party apps tailored for those capabilities. And there are a lot of these apps that are available and beneficial to your business. BTelecoms can help you maximise mobile devices to enhance the productivity of your business telecoms system.

How are Mobile Devices Beneficial to Businesses?

Currently, there are over 50 million cloud-based business applications and employees do cloud research more often, use mobile business apps to create spreadsheets, reports, and documents. So mobile devices are no longer only for making calls, texting and surfing the internet; they are used for functionalities that include healthcare, education, businesses, and government.

The use of tablets and smartphones in the office makes companies more technologically smart and efficient. Mobile devices allow companies to tap into new levels of efficiency, and these devices quickly become part of workers’ daily lives. Here are some of the best examples of how mobile devices impact the business world.

Improved mobility

Workers today look to remain linked to work even when they’re outside the workplace. Business travel is a constant in some workers ‘lives, and some employees often opt to work from home rather than go to the office on a daily basis. For these workers, it is critical to have technological solutions that enable them access data remotely, and mobile devices can be of great help in this regard, to allow employees to exchange information and collaborate with their colleagues on joint projects.

Improved mobility

Improved customer service

Mobile apps are changing the way customers approach their businesses with questions and comments about their services. Mobile devices technology has revolutionized service initiatives in the corporate world. Mobile technologies can enhance customer service in three main ways – lowering overhead costs by simplifying communication channels, growing customer value over time, and increasing brand advocacy and sales.

Create presentations

Tablets are easier to tote than laptops, making them a perfect resource for impromptu sales presentations to potential customers. This is particularly true if you are in a visually-focused field. With their crystal-clear picture quality and vibrant colors, tablets can fully view the portfolio of interior designers, event planners or landscape designers.

Improved Communication

One of the main reasons why companies will invest in corporate mobile is to communicate more effectively within the company. For years, email has been the predominant form of business communication and, with it, the use of it by businesses – the associated social networks- has also increased. With the increasing use of mobile phones, email and other web chat platforms are the most reliable forms of communication, especially when it comes to contacting colleagues outside the office. This means that if written information needs to be transmitted at short notice, you can rely on your mobile phone to inform the desired recipient. Employees can access their business emails even when they are not physically present, and even in an emergency.

Improved Efficiency

By using smartphones in your business, you can equip your employees with powerful business tools that give them real-time access to business data, enabling them to do their job better and make your business more profitable. Sales and marketing teams can also take advantage of the mobile technology. Smartphones open up more opportunities for companies to make money, leading to more growth opportunities and more profits for your business.

By empowering mobile workers with mobile apps to improve workflows, companies can help reduce frustrations and increase employee productivity. Business Mobile provides workers with the ability to retrieve and communicate important information while away from their desks, potentially increasing employee productivity and providing them with a more efficient way of communicating and accessing information even when they are not physically present at their desks.

How can you Choose the Right Mobile Device for your Business?

The following factors should be considered when deciding on the right mobile devices for your business.

Choose the Right Mobile Device for your Business

Application and environment needs

Physical robustness of any system is of vital importance, particularly when used in harsh industrial environments, such as in the warehouse or on the manufacturing floor. Devices must be able to withstand endless drops, accidental spills, high temperatures, and dust or soil. For example, if a worker wears gloves while holding a mobile device or has to handle items in both hands all the time, voice-enabled apps would be useful and beneficial for the job at hand.

Data collection criteria

Barcodes are available today. These are important to allow organizations to monitor and various properties. Enterprises will analyze how often their mobile devices need to be doubled as a field scanner and how complex the scanning task is. If your computer needs to read high-volume of RFID tags or barcodes every day, accuracy and speed would be the key concerns.

Power requirements

The battery life of the unit directly affects operating performance. In this section, various companies will have different requirements. For example, a computer may be shared by different users over a variety of shifts, or employees are on the move all the time and do not always have access to a charging solution. On this point, consumer-grade devices simply do not have the power efficiency of an enterprise computer.

In fact, power management goes beyond having a high-capacity battery that can last a single shift, or even being able to switch the battery in the middle of a shift without interruption.

Training and ease of use

Companies often need to consider whether their current fleet of devices – or the ones the intend acquiring – are easy to implement for their employees, who may have different priorities and skills. It is particularly important for businesses that rely heavily on temporary or seasonal employees. The proper choice of form factor and operating system (OS) will help reduce the time required for training to allow employees to be successful more quickly.

Security Criteria

The dangers and consequences of a possible security violation resulting from the mobility deployment must always be taken into account. Although security may have begun with a limited emphasis on credit cards or personal health information, it now has a much wider reach – any information about your customers and activities is now of interest to someone with a malicious purpose.

Manageability, Power, and Help

Your devices should always ease IT loads. The ability to centrally and remotely control your system fleet is crucial to anything from pushing updates to troubleshooting. Without the successful use of the MDM framework, your employees will either become responsible for finding their own support or rely entirely on your help desk, making IT staff familiar with potentially hundreds of models.

Support and Maintenance Services

Keeping the system fleet going includes a fast turnaround on upgrades, replacement options with pre-existing software, and settlement of terms and robust, non-questioned coverage. It is important to determine how likely you are to encounter system failures and the effects of these failures on your company and your customer service level, and then consider a support plan that can minimize such risks.

Lifecycle management

The risks of permanently replacing devices that have failed or are too regularly updated will result in a fleet of mixed generation devices with substantial maintenance complexities and capital outlays. Accessories and chargers for older smartphone models may not be backward compatible, causing additional purchases and a loss of equity in the prior investment.

Total Ownership Costs (TCOs)

Despite lower initial acquisition costs, consumer-grade technology will result in considerably higher total Ownership Costs (TCOs) after you have measured the additional costs of investing in new devices and peripherals, rapid obsolescence and possible downtime. It is clear that the true costs of implementing mobility to help the line-of-business applications go well beyond the initial purchasing price of the unit.

Continuity of devices

On average, most electronic electronics become obsolete in 18 to 24 months, rendering all accessories obsolete. By contrast, commercial apps have a much longer lifetime of five years – or more. In addition, consumer OS protection support comes to an end after 36 months, well short of the five years of service needed by most businesses. 

What are the Popular Business Apps for Mobile Devices?

With the boom in the mobile industry, a large number of business apps have appeared. Based on the company requirements, business software can be as flexible as you want it to be. Some of the most common types of apps used by businesses include-

Popular Business Apps for Mobile Devices

Office Productivity Apps

Such apps, also popularly referred to as personal productivity apps, are geared to data processing, like documents, spreadsheets, electronic music, digital images, etc. These applications contribute to increasing the efficiency and success of employees. These apps are primarily used by almost everyone in the business, from the entry-level staff to the top management. Some popular apps in this category include calendars, business card readers, tax calculators, schedulers, time and expense trackers.

Travel Apps

Travel is an important part of any person’s life, and these apps are very significant in today’s world. People find it very easy to book travel tickets, hotels, and make use of sightseeing facilities with just a tap on their cell phones. These apps are mostly used by business people who are mainly on business tours and ventures, which include booking apps, location-based apps, flight status apps, navigation apps, travel organizers, and translation apps

Office Productivity Apps

Such apps, also popularly referred to as personal productivity apps, are geared to data processing, like documents, spreadsheets, electronic music, digital images, etc. These applications contribute to increasing the efficiency and success of employees. These apps are primarily used by almost everyone in the business, from the entry-level staff to the top management. Some popular apps in this category include calendars, business card readers, tax calculators, schedulers, time and expense trackers.

Travel Apps

Travel is an important part of any person’s life, and these apps are very significant in today’s world. People find it very easy to book travel tickets, hotels, and make use of sightseeing facilities with just a tap on their cell phones. These apps are mostly used by business people who are mainly on business tours and ventures, which include booking apps, location-based apps, flight status apps, navigation apps, travel organizers, and translation apps

Business Tools and Utility Apps

This category includes applications that are used by consumers to get their job done quicker and more effectively. These applications often make it easy for users to analyze and search for data. Some of the best productivity apps in this category include currency apps, scanning apps, world clock apps, data security apps, and memory pad apps.

Enterprise-specific Apps

Enterprise-specific Apps are purpose-built mobile apps that are designed to meet the needs of a company rather than any user. Such organizations can be corporations, colleges, interest-based associations, retailers, or governments. They can be used for time and cost monitoring, permits, sales force automation, etc. Some common apps in this category include Zendesk Apps, Expense Tracker Apps, Salesforce Automation Apps, ERP Apps, and Communication Apps 

Helpdesk Apps

These are some of the most essential business applications and are used to provide businessmen with unique functionality such as remote access, file, and message sharing in different formats between two computers or users, etc. These features include email applications, social networking features, video conferencing applications, meeting centers, and instant messaging apps 

Mobile Payment Apps

The mobile device payment system is a very convenient choice for people who prefer cashless transactions. With technology like “tap to pay” making waves on the market, mobile payment apps are a fresh, innovative way to make payments. Mobile payment devices are used by major institutions such as e-commerce websites, banks, grocery stores, etc.

Mind-Mapping Apps

Often referred to as concept-mapping, these apps are used to build diagrammatic relationships between concepts, new ideas, or other pieces of knowledge. These mind-mapping apps can also help improve learning performance. These programs are primarily used by people who want to boost their concentration and efficiency during working hours. 

What are the Types of Mobile devices that can be used for businesses?

Two major ways of mobile computing exist

Tablets

Originally regarded by many as ‘just a large iPhone,’ the iPad led new computing dawn to replace outdated laptops with glass sheets capable of running desktop-class applications. As a result, many businesspeople are gradually using tablets as laptop replacements.

Smartphones

The advent of smartphones (or ‘devices’ as they are now known) and increasingly strong hardware has made it possible for the cell phone to become a pocket powerhouse and a true alternative to conventional computing.

Mobile devices used for businesses

Which Platform is the Best ?

It extends beyond the device to choose the right mobile device for your company. Many people suggest that the key concern should be the operating system and we would like to agree with that. We have selected three mobile platforms for your company:

iOS Apple

Pros

  • Simple to use writing

The emphasis of Apple on making technology for the masses is apparent in iOS. A quick, managed installation process and secret complexities create a consistent user experience.

  • Wide app support

iOS was embraced by small and large developers, and there are very few applications on this platform that you can’t find.

  • Deep integration of a product 

In recent years, iOS ‘ability to seamlessly slot into business networks has taken a leap forward. For future versions of iOS, the increased reality (AR), is expected to continue to deliver compelling business applications.

Cons

  • Closed. Apple doesn’t like the internals of iOS, and any modification you want to make would be on their terms.
  • Hardware selection is minimal. iOS runs on iPhones and iPads only and limits the device options.

Android

Search Giant Google’s mobile and desktop operating system.

Pros

  • The software is adaptable to your needs, and Android can run on a wide range of smartphones and tablet computers.
  • Help for large applications. Much like iOS, Android is taken seriously by developing companies.
  • Quite personalizable. In comparison to iOS, Android can be almost constantly modified to create a completely personalized experience for users.

Cons

  • Highly personalizable annoyance. One of the benefits of Android may also be its greatest downfall. Endless tweaks may cause a system to become unstable.
  • In comparison to iOS, Android is an open operating system that can make it more vulnerable to viruses and hackers.
  • Learning Curve. The nearly infinite configurability and manufacturer-specific adjustments in Android will make it harder to manage.

What about Windows?

Microsoft’s efforts in the mobile operating system were hampered by bad choices and by developers’ unwillingness to adopt. However, Windows 10 is well received and seems to be a Microsoft style return. Our advice on Windows: 

Smartphones

Make your company more future-proof by choosing iOS or Android. At this point, the application developers do not support Windows phones well enough to make them a good investment.

Tablets

Don’t write off the surface of Microsoft. It’s a truly amazing solution for iPad Pro and provides more mobile functionality for people not yet interested in anything on tablet computing.

Why should you Choose BTelecommunications ?

Improve your business mobile device efficiency today with Btelecoms

The main purpose of using mobile technology is to increase process efficiency and effectiveness and improve customer service. Mobile solutions transform ordinary smartphones into powerful business tools that not only improve customer service but also increase efficiency and ultimately save employees time across the board.

Over several years, companies have not been relying on the mobile network to build business applications. It’s only recently that people have understood the power of mobile devices and their apps and how they improve people’s efficiency and convenience.

Btelecomms has a highly trained and seasoned team of staff who can offer the best personalized business applications on various mobile devices. We use industry best practices to deliver state-of-the-art devices that meet your business requirements and are guaranteed to boost your business.

Please contact one of our representatives or fill out a contact form with your requirements and we will be back to you within 24 hours.

FAQ

The simple answer to that is yes. Since so much of the success of a company depends on how it portrays itself, any company will benefit from some type of business telephone system.

It is important that companies always present themselves in a professional manner. Even businesses that don’t want to spend money on a full-fledged phone system can still display the picture they are searching for on their mobile devices using a virtual system.

If you want to invest in a virtual phone network it’s certainly possible. You can use your mobile device while still projecting a professional picture with this form of program.

Without a virtual network, using just your mobile line poses a couple of issues. Firstly, it doesn’t convey to your customers a professional image. Second, mobile lines do not provide the apps and services that are most useful to small businesses, such as voicemail to email, call routing, call filtering, hold music and electronic faxing.

Often the decision comes down to the resources available. Small business owners need to consider their budget, whether their business is growing, whether they have an IT staff able to run and manage an in-house telephone system, and whether they have access to a high-speed internet connection.