Business Phone Features

Your business telephone system is a critical tool, so it is important to choose the best system for your business, not only for today but also for the coming years. With so many different products on the market, the uncommon features and devices you hear about may be difficult to understand. But you must first make sure you have the basics covered, as with everything. Then, the variations with unusual or advanced characteristics are distinguished easily. Here are main features to look for in a business telephone system.

Video Conferencing

Videoconferencing provides tools for audiovisual signal transmission between users in different places for real-time interviews. A video conferencing phone is a video display telephone which can simultaneously have real-time video and audio communication between people. 

For a group or business meeting, videoconferencing uses this tool more than for individuals in a videoconference. Telepresence may either be a high-quality video telephony device (that seeks to create an impression that remote participants are in the same room), or a meeting technology that extends beyond robotic video (for example, moving around the room or robotics).

video conferencing business phone feature

Videoconferencing, also called “video communication,” is a groupware form. The best advantage of videoconferencing is that it saves not only money; it also saves time. Instant conferences provide quick discussions that are the hour of the day for many businesses.

The most effective meetings include quick and consistent collaboration between company leaders and members of their teams. This allows for more efficient interaction between participants through providing video, audio, and other communication channels in one location. 

However, video conferencing systems strive to provide more than just face-to-face contact. The best video conferencing systems allow users to share their computers, access each other’s desktops directly, talk via email, communicate through an interactive whiteboard with a large network of neutral audiences or even broadcast a meeting. 

Voice-over-IP (VoIP) helps you to switch between voice calls and video calls and share meetings by pressing a button without a new link being created. Digital meeting systems require for zero delays in audio and video, and electronic meetings may take place in real time, without the need for delays in audio or video. 

Conferences involve the use of live video conferences with real-time audio, video or both in the same room. This enables moderators to distribute and exchange information across national boundaries and access this anytime, everywhere. 

These tools help businesses in different regions to connect and coordinate remote workers and engage them in meaningful, real-time discussions. It ensures that consumers and organizations will track call quality in real time and use video conferencing.

 Data-based solutions should identify and respond directly to technical problems. Video conferencing is a must for organisations to improve the productivity and effectiveness of collaboration. You can choose the right tool for your company by knowing the benefits and drawbacks of video conferencing.

Call Forwarding

Call forwarding is a telecommunications function in some mobile networks which redirects a telephone call to another destination, such as a cell phone or other telephone number where a calling party is present. Call forwarding is a telecom feature allowing users to switch or redirect incoming telephones to an alternative number which could be either a fixed or a mobile numeral.


Often, in the absence of mobile network coverage, diversion calls may be mobile engineering, this function is often used. Calls routing is commonly called call diversion. Call transmission (often known as call diversion) is the best way to ensure that a call reaches a goal that can be answered while the intended recipient has too much to respond directly. 

For example, if someone lives away from their workplaces, they can use the call forwarding service to make sure that their inbound office telephone calls are sent to their homes or mobile phones so that they stay efficient while at work.

While most businesses are aware of what redirecting facilities are, not everyone knows that other organizations can use many other types of diversion to produce a range of results. While it is not a complete list, we consider the typical forms of call forwarding systems that businesses use on a daily basis: the most straightforward way to send inbound calls to the market today is unconditional forwarding, also known as rapid transfers.

The transparent switch will direct incoming calls to the final pre-set calling path, irrespective of any other telecom settings. Most virtual telephone numbers are designed to work this way and many local or national virtual telephone numbers have obtained a single terminal. 

Indeed, the system generates a specific dial tone or whispering so long as simple redirects are mounted in the telephone network so that the absolute redirect is immediately visible to anyone who obtained the telephone in the United Kingdom and Europe, a whispering call indicates that the actual number requires this–if, for example, you have a machine of 0207 te.

This is especially true in shared-service call centers where different organizations can answer calls. Call cascade allows you to make incoming calls to multiple recipients ‘ phones in an ordered sequence set by the original recipient (instead of ringing them all at once). 

When a phone in the show is referred to, the cascading process ends and no more telephones are heard. If businesses have a specified telephone answer hierarchy, call cascading is extremely helpful as it can optimize internal productivity and thus all team members or workers are not forced to respond to the telephone unless it is completely necessary.

Agency telephone calls can be transferred to a mobile phone or home phone of an employee. A sequence of numbers may be called before a result is obtained in certain systems. As long as a staff member can respond to the receiving telephone, he / she can also talk directly to customers, answer important questions or provide critical information. The other advantage of voicemail transmission, combined with increased personnel efficiency, is that caller response via voicemail is prevented.

Every consumer considers voicemail impersonal and can not be sure whether their message can be kept confidential or addressed quickly. An employee may use telephone transmission systems that use multiple numbers to set a personal voicemail message on the last digit, like a mobile phone. 

As calls switch to conference calls on the mobile phone of an employee improves mobility in the workplace. It encourages workers to go, whether on an extended trip abroad or just walk out of the office for a few minutes, without losing a significant call. 

Improved routing helps a company to extend its perceived reach by sending multiple numbers to the same central location. This allows customers to dial a local or toll-free number, then send their calls to the switchboard or the main business line.

Customers may prefer this to a long-distance call, which may require additional costs and appear to be technically distant or not up to date. Divert calls to anywhere in the world by small businesses around the world in years have become almost difficult to survive. 

Fortunately with new technology such as call forwarding, opportunities around the world, including for start-ups, have become even more available. The best thing about having a call forwarding service is to let you operate from anywhere in the world so long as you have a cell phone signal.

The call forwarding service Btelecoms can deliver inbound calls to you wherever you may be, even if there is no one in your office. It helps you do business professionally, even if you are on the move.

The call forwarding system can be sequentially programmed that allows you to contact other employees or departments when you are too busy to answer the call, for example, whether you are to have meetings or on holiday. It would increase the probability of getting all large market calls and greatly improve the ability to turn as many leads as possible.

Call Transfer

A call transfer is a telecommunications procedure requiring a person to move an existing telephone call to another telephone or attendant console, use a shift or flash switchhook button, and call the appropriate location.


When the moved call is confirmed, it warns the party / extension demanded of the imminent transition. This is usually done by keeping the caller and calling the party / extension requested; if they want to respond to the call, they will be informed and forwarded. Some words widely used for a checked transition include “attended” transfer, “consult” transfer, “full-consult,” “supervised” and “dial.” Telecommunications network is one of the key ways to connect with customers and is also the most critical aspect of your business.

Such devices are greatly assisting production companies, service firms, or other labour-power businesses. 

Call transfers provide an easy, trouble-free way to apply specific expertise to a client’s problem, create greater consistency in employee interaction and increase productivity. For example, if your phones have been lost or broken, hacked or not, or if you need to forward a call to another number, call forwarding works for you. If a lost, damaged, broken or malfunctioning handset is in your possession, the call will be switched off and if it works.

If the phone number is so important that there is no answer, the machine will program the number, so the answer is “yes” or “no” to prevent missed calls. Based on the caller’s chosen extension, the company must forward the call to the person or agency. The customer receives an IVR telling him various solutions that are then dialed into the ends of the requested service or calling the hotline. A call diversion often calls a number set before receiving a response, and if you want to move the call to a second number, you can change the greeting by instructing the caller to dial a different number.

Desk Phones

More and more people are leaving landlines to be able to make calls on their cell phones, but before doing so it’s a smart idea to think carefully. If you’re working from home, making phone calls while traveling or making bluetooth calls, finding the right handset requires you to decide whether to use it and what apps you’re actually paying for.


Business mobile phones are renowned for their excellent reliability and usability.they come of easy calling applications that remove the need to struggle around the complex, often complicated technologies of a cellular network. Business functions such as videoconferencing, task management and easy integration with third-party messaging systems mean that desk handsets are more robust with enhanced capabilities for collaborative service.

New desk phones are your Android smartphone and all your seat-based applications, eliminating cell phone interruption and other discomforts. Test results also show that cordless phones typically have better voice quality than the finest smartphones.

If you can afford smart computers and softphones for versatile, cost-effective access, why use a desk phone? The main reason desk phones are still popular today is that they offer superior quality audio. While the mobile industry continues to expand in terms of technology and usability, traditional phones still have the best calling experience. Desk phones are designed primarily for high-quality speech and audio transmission with lightweight handsets and built-in audio technology, and the results are clear. 

Desk phones provide push-button access for faster in-call power. Such buttons allow critical functions, such as routing, retaining callers and muting conversations. This often encourages synchronized dialing at a large-group meeting.

Productivity Let’s face it: mobile devices may be frustrating. What starts out as a quick talk could easily turn into a long cycle of email searching, internet browsing, and time-loss tool. One research shows that the average worker spends at least five hours a week using a cell for non-work activities.

You will reduce waste time and increase efficiency by encouraging staff to use desk phones. Uptime battery and performance concerns affect only the best handheld devices and laptops. There’s nothing worse than trying to dial a conference in your cell phone and let the battery die. Mobile devices can be lost or stolen.

Mobile Apps

A mobile application is a running system or software application designed to run on a connected desktop or mobile device, such as a phone, laptop or watch. Originally, apps were designed to help usability such as e-mail, schedule, and contact lists, but with increasing consumer appetites for mobile communication technology, they sparked exponential growth in other areas, such as video gaming, warehouse management, GPS and location-based applications, order tracking, and ticket sales, with millions of devices currently available.


Mobile apps are also related to desktop software designed to run directly on personal computers and online applications operating on mobile web servers rather than on mobile devices. Users love mobile apps for their intuitive interfaces and high speeds, while business managers benefit from access to their target audience with a mobile app. Creating a business app requires a strong background in the design and development of software. Successful projects, such as the Zara mobile app, have set a standard that business managers will follow in order to thrive in the marketplace.

Machine learning and more are designed to dramatically improve the overall experience of a business application. The incremental implementation of mobile devices is popular, as this approach helps you to improve and enhance the user interface of your application in such a way who user input is taken into account. 

Once you have a good understanding of the features and functionality of your mobile app, you need to prioritize these problems and build a step-by-step development plan. First, the company should expect its users to consent and to submit push device updates. 

To reach out to a customer base that already knows and cares about your brand that would otherwise not have downloaded your app is extremely valuable. Even if you remove a particular feature from your initial release, your users will still find the app useful.

Video Calling

Audio calls, as well as Skype calls, differ from video conferencing because they are meant to represent individuals, not groups. Nevertheless, this distinction has become increasingly blurred with technological advancements, such as increased capability and sophisticated software that can support multiple callers. 

The term video conferencing is more widely used in general everyday use than video calling for point-to-point calls between two computers.


Both text and video conferencing calls are more commonly referred to as video conferencing. EOLBREAK Web conferencing software is an online service providing both audio and video conferencing and video conferencing. Online-Conferencing helps you to use a variety of tools, such as built-in cameras, video recorders and microphones. 

Web conferencing resources include the ability to set up a live video call where participants can phone in and communicate with other members of your team and other room participants. With this free web conferencing software, you and your team are able to access most of the functionality of your mobile app. WebEx video conferencing allows you to take part in a live video call from where you can use your device to access the Internet, such as your phone or tablet.

Wideband Audio

Sometimes referred to as HD Voice, broadband audio is high-definition telephony sound quality over normal optical telecommunications. It increases the frequency spectrum of audio signals transmitted over telephone lines, resulting in enhanced voice quality.


Human speech frequency ranges from 14 KHz to 80 Hz, but narrowband, voice band, or regular phone calls reduce the frequency from 300 Hz to 3.4 kHz. The bandwidth limit is relaxed by a wide-band audio transmitting an audio frequency spectrum from 50 Hz to 22 kHz; however, some wide-band codecs may use a higher 16-bit audio bit depth to encode sounds, resulting in a much higher voice quality. 

Essentially, HD voice is a wide-band audio processing that has long been used for phone calls and VoIP applications. Instead of limiting the frequency of calls between 300 Hz and 3.4 kHz, a wide-band audio call is transmitted to 7 kHz at or above 50 Hz. This is more in line with the human voice that transmits audio between 75 Hz and 14 kHz. 

Often, HD voice requires more samples per second than a normal call. HD voice calls up to 16,000 audio samples per second instead of 8,000. You can hear more detail in a person’s speech during a call. It’s not the most modern technology. You may have heard HD Voice by using an app like Skype that supports higher frequencies with its own audio codec or a phone call.

Voice Over IP

Voice over Internet Protocol (VOIP), also known as IP telephony, is a program and technology culture that offers voice and multimedia communications via Internet Protocol (IP) networks, such as telephones. VoIP is the abbreviation of “Voice over IP” technology and is in vogue when it comes to telecommunications systems for small businesses. 

The VoIP (Voice over Internet Protocol) system gives you everything that a traditional phone system does, but with one key difference: it’s stored in the cloud. And that means you pay less for machinery and repairs. A cloud-based phone system also gives you a lot of versatility, not just from your laptop, but from your tablet and smartphone, so you can take and manage calls. So you can use all the features of the office system wherever you are. You’ll never miss another important VoIP call again.

Similar to conventional digital telephony, the measures and concepts involved in originating VOIP telephone calls include signaling, channel configuration, analog voice digitization and encoding. Coded information is bundled instead of being distributed over a circuit-switched network, and is delivered as IP packets over a packet-switched network. We use different media transmission protocols to transmit data streams that encode audio and video with audio codecs and video codecs. 

Simply put, VoIP is the method of capturing an analog audio signal (such as a phone call, an SMS or an e-mail) and converting it to digital data that can be transmitted over the Internet, with a voice at the other end. 

Voice Over Internet Protocol (VoIP) is a digital technology that makes it possible to make phone calls over a local network or over the Internet. VoIP is the use of digital technologies that record a caller’s voice, convert it to data (from one to zero) and transmit it to a destination address through a network link to the Internet. 

At the same time, they work together to facilitate the movement of the voice and video of the caller, as well as communication between the callers. If you’re talking to a machine microphone, your voice is interpreted as a real sound wave and transformed to an electrical signal using equipment called a driver. 

These are then translated to binary data by so-called speech codecs (encoders and decoders). The binary data is divided by the operating system into tiny pieces of information known as packets. VoIP phone connects directly to your internet link and functions much like a conventional phone. You can dial in as you have always done, but your service provider can also dial in – in tones. 

VoIP calls must be routed to a cell phone or landline, and the operator must process the Internet protocol on the phone connected to the actual phone number in order to perform this function. VoIP calls with a telephone service that saves him long distance charges. Business-oriented VOIP systems have been developed into centralized messaging platforms that handle all correspondence calls, faxes, voice mail, e-mail, online conferences, and more as separate units that can be distributed by any means and to any mobile phone.

Computer Telephony Integration

Computer telephony integration is any technology that allows computers to connect to telephone systems. It helps users to perform all of the call-related functions that are usually performed directly from a PBX or main machine phone. The introduction of electronic telephony also enables communication tools such as mobile, voice mail, fax, printer and computer to connect with each other. It provides full control of all forms of communication via a single interface.


Such tasks can be carried out from any CTI platform, benefiting smaller organizations that lack the capacity to manage expensive communications infrastructures. The method is also used in call centers as it generates a large number of calls and constantly seeks to improve performance. Digital telephony integration opens the door to a more versatile and efficient way to operate a call center. The reason CTI increases efficiency so dramatically is that it allows a variety of features that would be difficult or impractical to incorporate into a standard program. 

Whatever you use, integrating calls directly into your CRM increases productivity, making it easier for your clients to get the support they need faster. Call center CRM provides layout and telephone integration tools, including softphone applications. Know what SalesForce VoIP Configuration works best and what you need to do. CTI is an easy-to-use app that bridges the gap between CR emails and customers ‘ mobile phones. You’ll call the softphone once it’s mounted on your device. 

The adapter connects the network of the softphone and electronic telephony interfaces. Managers will monitor sales reports and dashboards to track the number of cases and time between calls received, closed and reopened.

Mobile Devices

Mobile devices are lightweight enough to hold and operate while on the go. Usually they have a flat screen LCD or OLED display, offering a touch screen interface with digital buttons and keyboard or physical buttons along with a physical keyboard.

Mobile Devices

These devices access the internet and connect to other devices, such as car entertainment systems or headsets, via Bluetooth, Wi-Fi, cellular networks or near-field communication (NFC). The Global Positioning System (GPS), integrated cameras, the ability to place and accept voice and video phone calls, video games, etc. are some of the features they have. 

Energy is usually provided by a lithium battery. Importantly, modern mobile devices can run operating systems that make it possible to install and run third-party apps tailored to those capabilities. And there are a lot of these apps that are both available and beneficial to your business. 

Currently there are over 50 million cloud-based business applications and employees do more cloud research, use mobile business apps to create spreadsheets, reports, and documents. Mobile devices are no longer just used to make calls, text and surf the Internet; they are used for functions that include health care, education, business and government. 

The use of tablets and smartphones in the office makes companies technologically smarter and more efficient. Mobile devices allow companies to tap into new levels of efficiency, and these devices quickly become part of the daily lives of workers. Here are some of the best examples of how mobile devices have an impact on the business world.

Customer Relationship Management

Customer Relationship Management (CRM) is an approach to managing the contact between an organization and current and potential clients. This uses data mining on consumer experience with a company to enhance customer interactions with customers, focus primarily on customer satisfaction and eventually increase revenue growth.

Customer Relationship Management

CRM systems that collect data from a variety of different communication networks, including the Internet, telephone, email, live chat, texting, etc., are a key feature of the CRM strategy. CRM systems are primarily intended to integrate and simplify delivery, marketing and customer service. Consumer data and transactions can be lost without a robust CRM system when calls are not quickly followed up and client prioritization can be a matter of guesswork. 

From creating brand awareness and marketing, identifying and warming leads, managing customer orders, providing services and support, and maintaining long-term relationships, CRM is all you need to create and retain your customers. 

CRM provides you with a single, unified location where you can store all your customer data and give you a complete picture of your company’s customer journey. It helps you to see exactly where your customers are at any point in their life cycle. CRM also tracks any interaction that the company has with each customer and lets nothing slip through the cracks.

Video Phone

A videophone, a phone with a screen that supports video, full duplex (dual-directional) audio and video transmissions for real-time communication between people. Videophone, also known as a video phone, is a tool that transmits and receives both audio and video signals simultaneously over telephone lines. 

Video Phone features

Two-way video communication systems use a videophone on either end. The videophone involves a personal video camera and monitor, a microphone and speakers, and a data conversion system. The data processing system allows video transmission over telephone circuits using two components: an expansion / compression circuit that reduces the amount of information contained in the video signal and a modem that converts the digital video signal to the analog line format.

 A video conferencing device is somewhat similar to a videophone and is often used interchangeably, except that the camera and the monitor at either end are meant to view a group of people. Businesses or associations need to set up profile conferencing software and hardware solutions for spaces, PCs, mobile devices and browsers to ensure effective video conferencing. 

Video conferencing includes endpoints (from a single computer to a telepresence system), video conferencing servers (for group video conferencing), peripherals (headphones, speakers, webcams, microphones, etc.) and applications (video processing, content delivery, integration). Video conferencing is a new high-tech networking device designed to improve business performance, simplify and automate decision-making processes and reduce user and customer travel costs.

Mountable Telephone System

A mountable phone system is typically a landline phone that can be installed on a spot, generally on a wall. Nevertheless, they are usually placed on flat surfaces. A landline, also known as a fixed telephone line, may be cordless or hard-wired and usually refers to the operation of wireless devices or networks in fixed locations, such as offices or residences.

Fixed wireless devices usually derive their power from a power source, unlike portable wireless or handheld wireless devices that are operated by a battery. Although mobile and portable systems can be used in fixed locations, the reliability and bandwidth of fixed systems are compromised. Mobile or small, battery-powered wireless devices can be used as emergency backups for fixed networks in the event of power blackouts or natural disasters.

mountable telephone system

Call Recording and Reporting

Call recording is simply a method of collecting precise PBX or telephone system call information, compiling details and compiling a report on the requirements you have set out. Tracking calls allows you to track and track the audio quality of a call to ensure that it meets company expectations. Monitoring the time-effectiveness of employees and phones as a measure of success.

Call Recording and reporting

Recording calls are usually legal at the federal level, although the legislation varies considerably from state to state. Federal legislation mandates that conversations be registered as long as one party agrees to a conversation. That would mean that if the conversation is recorded by a sales representative, the law would allow you to make the recorded call available to all workers, not just sales representatives. 

Call recording and call reporting tools are important telephone system technologies that allow you to monitor both inbound and outbound calls through your organization and provide reliable information on past call data that may prove useful for regulatory, customer support or audit purposes.

On Hold Music

On-hold working music is common in corporate telephony systems. It is used while the callers are waiting for further action or service. Keep the music as the caller waits and stops when the call is picked up. 

In addition to recorded call-waiting music, spoken messages may be included to remind callers of their current queue status and other announcements such as business hours, venue, special promotions, or website URLs. In the past, telephone networks had to connect to a storage unit in order to set up a call-waiting audio system. Most VoIP telephone services currently offer free on-site music for business use.

On-Hold Music

You can either choose music from the phone system catalog or upload music and announcements to customize your caller experience. 

Music is vital to business, impressing customers with personalized music and insightful messaging. Using on-site advertising / music is becoming an easy and efficient way of educating callers about the goods and services your business provides. It’s a perfect way to inform customers of any potential improvements that might save reception staff some time, as there might be a message for commonly asked questions that can be answered by on-site music rather than by an employee. 

Not only does music on hold improve your business ‘ productivity, it also reduces the number of callers on hold. Music on hold is a great way to maintain a professional image while keeping callers posted on news and entertainment. Indeed, an effective on-hold music solution may be vital to adding extra revenue to your business.

BTelecoms: Provider of Cutting-Edge Business Phones and Devices With Cutting-Edge Features

BTelecoms is best positioned to provide, install and operate a wide range of client telecommunications systems, software and handsets from leading manufacturers. We also deliver cost-effective mobile and call savings and wiring solutions. We believe that this makes us the ideal full telecommunications provider to provide the right solution for your company. We sell a wide range of mobile phones from all major suppliers of new VoIP and SIP phones for Unified Communications, and apps for small offices and network telephones for large businesses. 

Our major suppliers of mobile phones include: Ericsson-LG Avaya, Alcatel, Samsung, NEC, Panasonic, and SpringCom.

These business phone handsets from leading brands offer the functionality that any business needs today. We run on the latest and best technology, giving you access to a wide variety of apps and flexibility in terms of battery life. 

Flexible and reliable, they can be customized to meet the needs of any company from a single-site organization that wants to expand and requires a versatile network to meet that demand, to a multi-site business that needs effective networking solutions across locations.