Complete Guide to Premium Business Phone Numbers (April 2002)

What does your business phone number say about you?

Your phone number says a lot about your business. It’s one of the most critical ways you communicate with clients, and a big part of their first experience. You inspire trust with the right phone number, promote discussions and show clients how competent your small company truly is before a discussion ever takes place.

What is a non-geographical number?

Adopting a non-geographic telephone number is essential to viewing your company as competent and trustworthy. Non-geographic numbers are those that are not allocated to a certain region (as opposed to those that begin with an area code, such as 0161 for Manchester or 020 for London) and that may be located anywhere in the UK.
So, non-geographic numbers will provide a universal footprint for your company, allowing you to appear well-established. They’re also flexible – you won’t need to change the number if you switch offices and shift numbers – so they can be routed to various telephone lines, such as the smartphone, if required.

What is a geographical number?

Geographic numbers are local telephone numbers unique to a UK city or area. For example, a local Bristol telephone number will start with 0117, and Manchester with 0161etc.
The numbers are automated telephone numbers, ensuring that there are no expensive line leases or installation costs to pay.
Divert the numbers to your current landline or smartphone, and you’ll never need to miss an important call again.
Geographical numbers are perfect for start-ups and small businesses who want to hold down their costs. You’ll also benefit from extra call control tools that are available, normally seen on big, costly phone systems.
Improved mobility

Getting a phone number for your business

It’s easy to differentiate your company and personal communications, and keep yourself connected with the right business phone number. This encourages you to more easily serve clients, lets you maintain work/life balance and leaves a positive impression. We also developed this guide to help you appreciate the various types of available telephone numbers, their characteristics and how to select the correct one for you.

What are free-phone numbers - 0800?

Freephone is a form of Number Translation Service (NTS) in the UK which allows a telephone user to call a non-geographic number starting with 0800 or 0500 for free. The receiver of the call is responsible for paying for all charges and related costs.

Freephone numbers are often offered by companies and non-profit support lines.

Freephone is identical to the numbers 1-800 used in the U.S.

How do 0800 numbers work ?

Because 0800 numbers are non-geographic, they are unrelated to any specific region. The beauty with an 0800 number is that contacting others within the UK costs nothing. It offers a lot of versatility for the 0800 number owner because incoming calls can be routed to any telephone or landline phone. It makes them particularly useful for companies that do not have an existing office or premises. The non-geographic aspect also means that companies can change their location without the need to worry about changing their number.

What are 0800 numbers used for ?

Basically, 0800 numbers are free-to-call, and businesses use them as a strong sales & marketing tool to enable customers or clients to contact them. 0800 numbers are regarded as customer-friendly, hence they are more likely to called than other non-geographic numbers.
With an 0800 number, businesses also have the ability to sell their services beyond their immediate locality. 0800 numbers show a national presence so that they are not connected to any region. This is especially useful for online trading firms, as they have the ability to distribute products or services nationally, or even globally.

What are local rate numbers – 0845?

The area code 0845 is a telephone number with a non-geographic premium rate. This type of phone number is widely used for customer service and telephone lines for details. They have, however, become very unpopular with consumers, as they are paid at a far higher rate than landline phone numbers.

Many businesses have phased out the use of 0845 telephone numbers but they are still common in many industries, including:

·         Information and customer support

·         Travel and ticketing information

·         Pre-sales customer support

·         Conference calling services

How much does it cost to call 0845 numbers ?

There are two different rates paid for calling to 0845 numbers. The first is the connection fee which the telephone company is paid. The second is a contract fee that is payable to the phone number holders. The service fee makes telephone numbers convenient for scammers to manipulate.
The access fee for 0845 phone numbers from a cell phone can be as much as 55p, and the service charge can be as much as 7p per call, 7p per minute, or a combination of both. As a result of this unclear fee structure, many customers don’t trust the 0845 number and as a result companies have stepped away from it.
Numbers that begin with 084 are priced the same way and have the same features. This includes numbers with 08450 prefixes up until 08459 and all other numbers beginning with 0845 numbers, notwithstanding how the number is represented or what the digits are.

0843 and 0844 numbers

Numbers 0844 and 0843 are Non Geographic Numbers (NGN). This indicates they have a National presence and are not limited to a single location or region within the country. These operate alongside your current landline or cell phone account, and can easily be re-targeted free of charge to an alternate account.

It can be invaluable whether you are indefinitely or briefly moving premises or location. Additionally, 0844/0843 numbers will produce extra revenue when aimed at a UK landline, as all incoming calls would receive at least 1.5 pence per minute. Many businesses that run numbers 0844/0843 use them for customer care and technical support where rebates will cover the costs.

How do 0844 and 0843 numbers work ?

The numbers 0844 and 0843 are often referred to as non-geographic numbers or NGN for short as these numbers do not mark a specific town or place, unlike, for example, a number 0208.

You can simply choose to associate your NGN with any phone number you want. So when your customers call this number all of their calls are directed to your chosen ‘destination’ number instantly and automatically.

Then, for maximum convenience and flexibility, the destination number can be changed as often as you want – using your online dashboard – absolutely safe. For example, if you’re away from business, the number 0844 or 0843 can be transferred to a new number and no one will know you are receiving calls from a new location.

You can make re-routing feature automatic to offer even greater flexibility. For example, you might set up your 0843/0844 number to turn to a different number automatically at a given time of day. Of course you can alter or cancel the redirection as much as you want, all from your online dashboard.

When you move to a new office or new premises with a Btelecoms Numbers 0844 or 0843, you do not need to reprint your advertising materials or change your website to show a new phone number. This is because your 0844 number stays consistent with our 0844s even though your real geographic position might have changed significantly – maybe to the other end of the UK.

Why get a 0844 or 0843 number ?

  • Make money from your incoming calls on a UK landline or accept limitless calls on your UK cell phone free of charge.
  • Give your company a professional image and give your customers the confidence to call.
  • Show a national presence that enables you to extend your marketing and draw customers from further a field.
  • No need to change your contact information as you move or take on additional premises
  • A recognisable phone number will be more enticing for prospective clients to call.
  • Easy to re-target to an alternative landline or cell phone.
  • With our range of versatile solutions, you will easily manage your incoming calls according to your business needs.

What kind of business needs a premium business number ?

Any business, organisation, or person may set up their own 0800 or 0845 number with a provider. However, they are most widely used for the following:

Business customer support and sales

There are several benefits for both large and small businesses to use 0800 numbers to contact their customers. By far the greatest advantage is that the amount of calls received from getting an 0800 number has been shown to be significantly greater than if the company had a local area code.

Much of the general public know that 0800 numbers are free to call and will thus have a greater chance of making the call to the business or organisation with a 0800 number knowing that they will incur no costs, whether local to the company or elsewhere.

Using the 0800 or 0845 number, businesses can be seen more as a national entity, rather than a business limited to a particular location. It is also likely to give a business an advantage over a competitor who has no premium business number.

Importantly for business growth, statistics can be gathered around incoming calls to help a company decide which advertising strategies are the most successful for them.

Ultimately, there is no difficulty involved in moving a company to a 0800 or 0845 number, because it can be routed to an already existing number.

Charity Helplines

Charities operate to support people or organisations. For this reason, it would be against their culture to use number codes which would cause high costs to the caller.

Also, 0800 numbers can be easier to recall, because they do not have to stick to the stricter structure of local code numbers.

One example of a well-known charity that uses the 0800 number is Childline, the national children’s helpline with 08001111 as their hotline.

Free information services

Information services businesses aim to attract customers by providing a free and available telephone number using 0800 numbers. This way, potential customers can get feel comfortable calling to make inquiries knowing they will not be charged for the calls.
Many information systems would have multiple 0800 numbers on the receiving end to direct the caller to the most suitable call handler.
Giant supermarket brand, Tesco was one of the first giant supermarket brands associate their customer service with an 0800 number.
In summary, both the organisations which have 0800 or 0845 numbers and the callers who dial them have advantages. 0800 and 0845 numbers or their variations have been in use for decades and they tend to remain in use for as long as people keep making phone calls.

Why your business needs a toll-free number?

There’s too much choice to choose from when it comes to premium business telephone numbers. For all this option it can be difficult to decide for which form of phone number to go, that’s why we are here to help! 

It is important that your company advertises a telephone number that potential customers will want to call, because in many situations no calls would mean no business.

Taking this into account, opting for a freephone number 0800 is a no-brainer.

0800 numbers are fully accessible and commonly accepted as such from both UK landlines and mobile phones.

You don’t want potential clients to stop contacting you because they’re uncertain about how much it will cost them to contact you.

Ninety percent of people know 0800 numbers as free to dial, eliminate this issue from their customers ‘minds immediately and make them even more likely to call.

You can see an improvement in your response levels by as much as 185 percent when advertising an 0800 number-this will fully change the business ‘dynamics!

Using an 0800 number would also give your company a ‘non-geographic’ presence, meaning you don’t appear to be restricted to only one place. A 0800 number would let you advertise all over the UK, opening up your company to a whole new demographic.

When you have your 0800 number all set up, you get to keep this number for as long as you wish, even if you change the location of your company. And you’re not going to have to go through all the trouble of changing your phone number or any of your current promotional materials.

A toll-free number is an excellent way to keep in touch with customers as it is usually free for the person calling.

A toll-free number is a number that allows businesses, professionals and businesses of all sizes to get in touch with customers. They can be used in a variety of ways such as telephone calls, e-mails, faxes and even online.

Companies that have toll-free numbers are often perceived as having a larger national or global presence.

A toll-free number benefits your business and small and local businesses that want to compete with larger brands and stores, and could give them a boost to their credibility and make them more attractive to customers.

Have something that makes your customers feel comfortable, and it reflects the professionalism they experience when they try to get in touch with you. Customers feel safer when they make a transaction or make a transaction, when they know they can get support by simply picking up the phone and dialing your number.

A toll-free number allows you to be two companies at the same time or be in two places at the same time, but you have more than one local number.

Your customers don’t have to pay anything when they call you, so you’ve made it easier for them to convince you to contact them in the first place.

Why use a 0845 number for your business ?

Well recognised and accepted by the UK public as a whole, 0845 is respected – which offers the company a much easier opportunity to market nationally. It is one of the other reasons that businesses are buying 0845 numbers.

They are also significantly cheaper for the person calling compared to the likes of 0870 numbers – again, a major bonus for your business as you will have more people calling in to make inquiries or do business with your brand.

Additionally, a non-geographic number like an 0845 number gives you the illusion that your business is a UK-wide organisation, regardless of the company’s actual size.

For businesses, 0845 numbers also give them a way to make a profit. That’s because of the access fee’ that makes up the phone call charge.

Any business or agency can use a number 0845. The use of these numbers is not limited to any form or scale of enterprise.

Examples of popular businesses that make use of 0845 numbers are catering equipment company – Nisbet, accounting software firm – Sage, and even charity organisations like The Salvation Army and NHS Wales, two organisations that use 0845 numbers to provide information and support.

Although businesses are free to use numbers 0845, there is one place where they cannot use them – for customer service and support.

It has been against the law since 2014 for a business to give customers an 0845 number to contact their customer service line. When anyone wishes to contact the customer service department then a standard rate number must be issued by the company.

How to get a premium business phone number for your small business ?

One of the first steps in setting up a business phone number is to determine the cost and the best way your customers can reach you.

Your local telephone company probably offers this service, but there are also companies that offer these numbers with large discounts.

A virtual telephone system is another great solution that allows you to set up a business phone number without spending hundreds of pound on professional installation services or buying a second phone. It is ideal for small businesses and entrepreneurs looking for a reliable, affordable and easy way to get to the phone numbers of their business.

For example, Btelecoms UK provide solutions that allows users to call from their desktop, but the solution also offers a number of other options, such as Skype, Google Hangouts and Skype for Business. Btelecoms business telephone system is ideal for small teams who want a business phone number that they can use on their existing personal phone.

With the number of options available, how do you know which number would fit the best for you? Do you go for a prefix 0800 that allows customers to call for free, or 0845 that is chargeable?

Customers are encouraged to call you using a low cost or free 0800 phone. By eliminating the cost of calling, you get rid of a big obstacle for the consumer, or at least reducing it. They need not worry about the cost; all they need to worry about is ‘what is your number? ‘

The use of low cost business telephone numbers is an especially good strategy for customer service numbers. From the beginning, you are creating a positive experience that doesn’t cost your customers a penny – particularly useful if they ring to complain.

A toll-free number allows callers to reach businesses or individuals without being charged for the call. Businesses can be located worldwide and the calling party or parties calling them do not have to pay a fee to use the toll-free number.

Although not a premium rate number, the prefix 0845 attracts a caller fee. The fee is divided between the caller and yourself. 0845 is suitable for businesses wishing to project a presence at national level.

With some low-cost numbers (prefixes 0844 and 0871) you can choose how to offset the costs. And you can set the charge to the caller to a point that will make a profit each time someone calls you. Or you may want to skip the benefit in favour of making your callers cheaper.

The cost of an 0800 or 0845 number depends largely on the telephone system you have, but many business phone systems offer toll-free numbers for new accounts. This also means that it has never been easier to get an 0800/ 0845 numbers, and many companies do.

There are plenty of choices available whether you want to generate income or make it easier for customers to get in touch. By selecting the correct form of business telephone number you will affect your customers ‘actions and at the same time even contribute to your bottom line.

To explore business phone numbers and make an informed decision on the one that best suits your business, get in touch with our business experts at Btelecoms. We have a range of solutions that will work for you regardless of the type or size of your business.

How much is 0800 number for small business.

Whether your business is a British giant or a small family business, there are many reasons to consider the free 0800 number, whether it is a memorable number or not. By using a 0800 number, you make it as easy as possible for your customers to contact you. Since it is free to call, customers have nothing to lose by picking up the phone, and when you use it, you have a great experience.

Research shows that more people call a company with an 0800 number than with a 1-800 number, and it has many advantages in getting them from business to business. When potential customers compare your business page with that of another company, the 0800 number can be crucial for whether or not they call you.

People often look for companies that have 0800 numbers when they browse directories because they believe they are more reliable and professional. It is estimated that using 0 800 numbers to market your business can generate more revenue than using standard regional numbers.

As the number is not linked to a specific geographical area, it can help companies looking for a larger and more professional company. Btelecoms UK offers business phone numbers in various formats such as mobile phone, landline, mobile phone, fax and e-mail. They also offer a virtual office solution that allows you to redirect your number to your mobile phone or existing phone line. As the 0800 number can work with your existing landline number, there is no need to replace the existing number for your business.

If you want to complete your UK business phone number with a virtual office solution that offers everything from call statistics to voicemail and email. Choosing the right number for your business, such as mobile phone, landline, fax or email number, is the best way to get customer attention in the most efficient way for a small business.

There are a lot of options to choose from when it comes to choosing your business phone number, and the cost of owning a free 0800 number is much lower than you think. But, with so many providers and options available, choosing the best solution for your company can be difficult.

When you “buy” an 0800 number, you really just rent it from the network operator. You don’t actually own it. To gain the right to connect the number with your company and to redirect incoming calls to a number of your choosing, you must pay a monthly rental fee.

The monthly rental charge will vary considerably from seller to seller. The problem is that when you compare prices, you very rarely compare them as you do for like. Some providers rent out 0800 numbers for a very small monthly fee for example, but charge an insane amount to route calls to your landline or mobile phone.

The cost of renting an 0800 Number would also depend on the number rate band in question. A unique number would usually cost more than a basic number.

Since 1 July 2015, 0800 numbers were “free to call” from UK-based cell phones and landline phones. Before July 2015, calling a UK number 0800 was free for landline phones only. In July 2015, OFCOM launched a new programme called “UK Calling,” which means calls to 0800 numbers from cell phones are also free on all mobile networks.

That said, the cost can vary, depending on the following factors:

·         Call origination (the caller’s physical location).

·         Call termination location

·         Monthly call volume anticipated.

·         Add-on costs to add apps or facilities.

·         Service Provider

To find out how much exactly your new 0800 phone number will cost, why not get in touch with our sales team at Btelecoms UK on 02380 970979. We may just have the right business phone deal for you.

How much is 0845 number for small business.

When shopping for something like phone numbers for your business, price is one of the most important things to consider. Thanks to the range of options offered today, the process of choosing a phone number provider can be a frustrating process for many companies. The price and availability of these numbers vary from provider to provider so it’s crucial to fully understand your choices.

As with most other available telephone numbers, an 0845 number is usually given at a monthly rate. Nevertheless, the price can vary depending on your company and the package you select. Such phone numbers often come with either setup fees, annual fees, per-minute fees, or any variation of the three.

The most common price choice for an 0845 telephone number is to buy it for a monthly charge, and pay for the minutes of conversation used on that line. Many companies often charge a setup fee to cover the expense of buying and setting up the line.

However, there are providers that offer this number without an extra activation fee, but instead you may be charged an annual service fee for using the phone number and you may be able to receive free calls.

As you can see, a variety of providers for an 0845 phone number are on the market. When you want to get one for your business, make sure you do your homework to find the one that’s right for you. Each one has its own price tag, and various monthly or annual rates, so you can better understand the budget to choose the right one.

To find out how much exactly your new 0845 phone number will cost, why not get in touch with our sales team at Btelecoms UK on 02380 970979. We may just have the right business phone deal for you.

How to get a business phone number from Btelecoms UK ?

If you purchase a business phone system from Btelecoms, you are given the ability to have an 0800 or 0845 number as part of your package.

Numbers are allocated through our smart call-forwarding programme. No need to switch your business phones or buy new lines. After helping you set up an 0800/ 0845 number for your company, our online specialist software connects your current landline or mobile phone to your new commercial 0800/ 0845 line.

Now you can display your 0800/ 0845 number on business cards, social media pages, blogs, other online channels or anywhere else you post your contact information. If a customer calls your business number 0800/ 0845, it will be routed instantly to your already defined line.

Your business will look more open and competent but you don’t have to go through the hassle of buying a number and setting up a whole new phone system.

To find out how to get a new premium business phone number and what it will cost, why not get in touch with our sales team at Btelecoms UK on 02380 970979.

Btelecoms offer a wide range of business phone systems and solutions from some of the best brands in the industry.

Get in touch via phone or email to talk to a business telecoms expert today.


Non-Geographic Numbers (NGN) are numbers that do not give any indication of your location. The following prefixes are typically found in the NGN range: 0800, 0808, 0843, 0844, 0845, 0871, 0300, 0303, 0333, 0344, 0345, 0370, 0371.

Can I keep my existing number with a non-geographic number?

Sure, non-geographic numbers only sit on top of your current mobile or landline number. This means that when you buy a non-geographic number like the 0800 or 0845, it can be synced with your existing line so that any call that comes into the number is forwarded to the number you have already established, which could be your existing number.

Calls made to a UK landline number 0800 are free of charge.

No. in such a case, the caller will be charged an international tariff issued by their overseas supplier. The service 0800 is free to dial only within the UK.

Calls to UK landline numbers 0800 are free (for the caller). The receiving company will be paying the diverted call costs.

Since 0800 numbers are non-geographic, they are unrelated to any particular area. The beauty with an 0800 number is that contacting others within the UK costs nothing. It provides a lot of versatility for the 0800 number owner because incoming calls can be routed to either telephone or landline phone. It makes them particularly useful for companies that do not have an existing office or premises. The non-geographic aspect also means that companies can change their location from one town or region to another without the need to worry about changing their number.

Free-to-call 0800 numbers are a popular sales & marketing tool used by businesses to inspire customers or clients to contact them. Over the years, numerous studies have shown that “0800 numbers” are regarded as customer-friendly, thus they are more likely to called than other non-geographic numbers. With an 0800 number, companies do have the ability to sell their services beyond their immediate locality, because a potential customer will not be able to tell if they operate only in a particular location or not.

Calls to 0800 phone and landline numbers are now free. Freephone numbers that start with 0800 or 0808 are now free to dial from both cell phones and landlines. The change is part of an overhaul of telephone numbers and charges that regulator OFCOM has planned for several months was put in place in 2015.

0345 numbers are 0845 Mirror numbers, so you can only get the 0345 equivalent if you already have the 0845 number. 0345 numbers are non-geographic numbers and are often cheap to call.

The problem with using the 0845 from abroad is that it leads to higher user charges. Moreover, either a local foreign provider can block calls, or charge a premium fee.

All you need to do to get an 0800/ 0845 number is call a telephone company (Btelecoms UK) who can set this up for you.

Ready to get started?

Fill out our below form or call us on 02380 970979 today. You don’t need any special equipment or new phone line to start using your new business telephone number