Business Phone System for Contact Centre Services
(Best of April 2020)
BTelecoms is a contact centre technology provider and will provide it the way you need it: in the public, private, or hybrid cloud, or at your premises. We offer call centre solutions for companies of all sizes, based on the best of both worlds: easy to use, powerful and scalable. Our cloud-based telephony system can provide a delightful end-to-end customer experience across a variety of channels.
Our call centre telephony solution enables companies to manage outgoing calls that keep their employees and agents productive and in control of customer care and acquisition. This combination does not only impact sales and marketing, but also achieve the goal of Customer Relationship Management (CRM), which enables customers to get the best out of their products and services.
With BTelecoms, both outbound and inbound call centre facilities are available to businesses, based on their company needs.
Why Do You Need a Modern Business Phone System for Your Contact Centre?
Rising customer expectations and new technologies enabling many communication channels have led to a significant change in the traditional call centre model that has existed for decades.
Customers are no longer limited to voice-based communications to connect with their customer service department. Customer service teams now have the ability to offer telephone support while managing other channels, such as providing customer information and history before a call is answered.
Call centres have evolved in response to the new digital technologies of the old telephone systems. Our call centre shouldn’t be left behind.
While today’s call centres do a good job of making and receiving calls, modern call centre software can do much more with the power of telephone interaction. When you rely on a call centre service provider, you have access to features designed to make customers prefer the telephone channel itself, making it more efficient and convenient for them.
What Business Phone System Solutions Do We Offer for Contact Centres?
- Telecommunications hardware and software
- Automated telephone systems for answering incoming calls
- Outgoing automatic dialling technology
- Call management and call processing
- Automated incoming and outgoing calls processing without involving human agents
What Are the Key Features of Our Business Phone Systems for Contact Centres?
What Are the Key Benefits of Business Phone System for Contact Centres?
Get in Touch
The contact centre solutions offered by BTelecoms are intelligent, robust and secure and are best suited for contact centres.
BTelecoms’s contact centre software is a leading provider of contact centre software based on the innovative approach designed to provide the most advanced call centre functionality in the industry, meeting all the needs of today’s business and customer service needs in a more efficient and efficient way. To learn more or request for quote, please contact us on 02380 970979.
A business telephone system is an advanced telephone network designed to improve communication between small and large organizations and everything in between. Your office phone system has business telephones that are designed to handle everything.
A “hosted” PBX system is a system where the provider actually hosts the PBX and the handset is connected to it via an Internet connection. IP PBX is a uses an Internet Protocol (IP) data network to manage the routing and switching of calls and process messages.
You don’t have to buy and maintain devices on site when you set up a hosted PBX and it can be easily installed.
You can manage toll-free numbers, have unique numbers like a traditional telephone system, or you can forward calls to extensions specific to each employee. This enables a variety of different business use cases, including setting up a virtual reception that handles calls and relays them to employees via a mobile app.
Yes, our business telephone system can evolve by adding and integrating automated services that use a wide range of business telephony services, including voice, text, video, voice over IP and voice over Internet (VoIP) services. We provide a private, privately managed voice network for business telephones. By unifying all these factors, a modern business telephone solution makes communication between your company and its customer base much easier to manage and is sold in a variety of different formats.
Yes. Nowadays, remote employees are increasingly common, and systems designed by geographically dispersed companies for remote workers have all the features you might need to make your business thrive. If you can’t afford to run a full institution BrandXXX can work with you to prioritize and build the rollout and address it as budget and time allow.
For over 10 years we have a committed team of project executives working in the contact centre field. We will make your contact center experience the value of our new telephony programme.